Frequently Asked Questions

Everything you need to know about your next adventure on two wheels.

How do Poseidon bikes arrive when shipped?

All bikes are shipped 85% assembled in a reinforced box. You will need to install the front wheel, handlebars, pedals, and seatpost. We recommend a professional safety check before your first ride.

What is your return policy for bicycles?

We offer a 30-day return window for unridden bikes in their original packaging. Please note that a restocking fee may apply, and return shipping costs are the responsibility of the customer.

Do Poseidon bikes come with a warranty?

Yes, every Poseidon frame is backed by a limited lifetime warranty against manufacturing defects. Components are covered by their respective manufacturers for a period of one year.

How do I choose the right frame size?

We provide a comprehensive size chart on each product page based on rider height and inseam. If you are between sizes, we recommend sizing down for a more agile feel or sizing up for increased stability.

Do you offer international shipping?

Currently, we ship directly to the United States and Canada. For other international locations, customers often use third-party freight forwarding services to receive their orders.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Shop Pay Installments to help you get on the road sooner.